Frequently Asked Questions
Everything you need to know about shopping with Dreame Global.
What are your shipping times and costs?
We offer standard and expedited shipping worldwide. Standard delivery typically takes 7-12 business days, while expedited shipping takes 3-5 business days. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your package in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
Dreame Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all our electronic and lifestyle products come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our processing phase and can no longer be changed, though you may return it once it arrives.